Privacy Policy

1. Introduction

Welcome to MOMENTS ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, momentsindia.in (the "Site"), or use our services to purchase event tickets.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the Site.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Personal Information You Provide to Us

This is information that identifies you as an individual. We collect this information when you register an account, purchase tickets, sign up for a newsletter, or contact us. This may include:

  • Contact Information: Name, email address, mailing address, and phone number.
  • Payment Information: Credit/debit card numbers and billing address (handled by PhonePe — we do not store sensitive credit card information).
  • Account Credentials: Username and password (hashed).

B. Information Collected Automatically

When you browse our Site, we automatically collect certain information about your device and browsing actions:

  • Log Data: Internet Protocol (IP) address, browser type, operating system, date/time stamps, and referral/exit pages.
  • Usage Data: Information about how you use the Site, such as the tickets you view, the time spent on pages, and clickstream data.

C. Information from Third Parties

We may receive information about you from event organizers, venues, or third-party ticketing partners to process your order, or from social media platforms if you choose to log in using those services.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Orders: To process your ticket purchase transactions and deliver the tickets (via email, mail, or mobile app).
  • To Manage Your Account: To create, manage, and verify your account on our Site.
  • To Provide Customer Support: To respond to your inquiries, questions, and requests.
  • To Communicate: To send you transaction confirmations, updates about your events, and service-related announcements.
  • Marketing and Promotions: To send you promotional emails about upcoming events, special offers, and personalized recommendations (only with your explicit consent, where required).
  • To Improve Our Services: To monitor and analyze usage and trends to enhance the user experience and the functionality of our Site.
  • Security: To detect, prevent, and address technical issues, fraudulent activity, or misuse of our services.

4. Disclosure of Your Information

We may disclose your personal information in the following situations:

  • To Event Organizers/Venues: We share necessary information (like name and email) with the event organizer or venue so they can admit you to the event, provide event-related updates, or manage their guest list. Their use of your information is governed by their own privacy policies.
  • Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of momentsindia.in, or (c) protect the personal safety of users of the Site or the public.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include using SSL/TLS encryption for data transmission and storing data on secure servers.

However, please be aware that no security measures are 100% effective, and we cannot guarantee the absolute security of your personal information. You are responsible for keeping your password confidential.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The Right to Access: You have the right to request copies of your personal data.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The Right to Erasure ('Right to be Forgotten'): You have the right to request that we erase your personal data, under certain conditions.
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the details below.

7. Third-Party Websites

Our Site may contain links to third-party websites, including event organizer sites and payment processors. This Privacy Policy applies only to our Site. We have no control over and are not responsible for the privacy practices of any third-party websites or services.

8. Children's Privacy

Our Site is not intended for use by anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the date at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • By Email: enjoymoments957@gmail.com
  • By Mail: enjoymoments957@gmail.com

Last updated: November 26, 2025